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A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model
There’s no such thing as “standardized pricing” for managed IT services because many MSPs intentionally make it hard to understand what they offer. To find the right MSP at the right price for your needs, your best bet is to find the rare MSP that offers all-in, fixed-fee pricing with no hidden costs.
The main benefits of managed IT services are peace of mind and lower overall technology costs. Peace of mind because you know that your data is secure from ~99% of cyberattacks (there’s no such thing as 100% security) and because you can call for IT support any time you need it. The lower overall costs often surprise business leaders who don’t realize that data breaches, non-compliance, and business downtime are costly. When it comes to managed IT services, an ounce of prevention is more cost-effective than a pound of cure.
Trying to decide between managed services vs. consulting? Professionals in both focus areas will help you determine the best business technology to support your company’s future, and both will implement that technology for you. Here’s how they differ: Though a consultant typically walks away at the end of an implementation or other engagement, a managed services provider (MSP) will support your company’s IT for years to come, developing a long-term relationship that keeps your technology working well, worry-free.
Simply put: most organizations use managed IT services because modern cybersecurity is a pain in the neck. Securing your networks and devices takes constant attention to the most minuscule details on a daily basis. Cybersecurity has high stakes too: even one single missed detail has the potential to let malicious hackers into your systems. Even if you have an in-house IT team to handle your business technology, they might not have the time to painstakingly focus on security day in and day out. Most in-house teams are too busy putting out fires to keep up with comprehensive cybersecurity.
When comparing managed IT services vs. break/fix, the word you want to keep in mind is “proactive.”
Break/fix companies provide traditional IT services: you break your technology, they come and fix it for you. But with the rise of cybercrime these days, malicious hackers make their money by breaking your tech – and it’s not always possible to fix what they destroy. Managed IT services proactively prevent ~99% of breakage and cyberattacks by keeping your systems up to date and secure around the clock. Of course, the best MSPs will also roll up their sleeves and get to work fixing your systems when you need them to, which means that managed IT services providers are often break/fix providers too.
The managed service provider offer their services under a service-level agreement (SLA). The contractual agreement is created to govern the performance and quality metrics and to maintain the relationship between the MSP and its customer.
Available in per-device, per-user, and all-inclusive pricing, the customer can choose the pricing that best fits their organization requirements.
- In per-device pricing, the managed service provider imposes a flat fee for each device under management to the customer.
- In per-user pricing, the managed service provider imposes a flat fee for each user, including users who use one or more devices.
- In all-inclusive pricing, the managed service provider imposes a flat fee for all the IT infrastructure support and management services.